Privacy Policy
Innovation Industries Pty Ltd
ABN: 64 656 702 715
Contact Details
E: sales@innovation-i.com.au
A: 4/342 Scarborough Beach Rd, Osborne Park, WA 6017
Rhythm Business ™ Privacy Policy
Effective as of Jul 1, 2024.
Your privacy is extremely important to us. To better protect you, we provide this notice
explaining our online information practices and the choices you can make about the way your
information is collected and used.
This Privacy Policy relates to information collected by Innovation Industries Pty Ltd (referred to
in this Privacy Policy as “RB” “we” or “us” or “our”) through your use of our website and our
Services, features, and information available on our website (which are collectively referred to in
this Privacy Policy as the “RB Service”).
If you do not agree to our use of your personal data in line with this policy, please do not use the
RB Services.
Scope of this Privacy Policy
Please be aware that this Privacy Policy does not govern all the information RB may
process. This Privacy Policy is also incorporated into and governed by our Terms of Use.
Any capitalised words we use in this Privacy Policy that we haven’t defined here will have the
same meaning that they’re given in our Terms of Use.
Our commitments to employees are governed by our internal employment policies.
In all instances we are committed to transparency with our customers, employees, and to
protecting your data privacy.
What Information do we Collect?
You will be required to establish an account in order to take advantage of certain features of the
RB Service. If you wish to establish an account you will be required to provide us with
information (including personally identifiable information and non-personally identifiable
information). In addition, we may obtain your personally identifiable information from you if you
identify yourself to us by sending us an email with questions or comments.
Depending on your use of the RB Service, we collect two types of information:
personally identifiable information and non-personally identifiable information.
Personally Identifiable Information
Personally identifiable information identifies you or can be used to identify or contact you.
Examples of personally identifiable information may include your name, IP address, company
name, job title, address, e-mail address, telephone number, and billing and credit card
information.
Non-Personally Identifiable Information
Non-personally identifiable information is information, any single item of which, by itself, cannot
be used to identify or contact you, which may include demographic information (such as age,
profession, company industry, gender, current location, or zip code), IP addresses, browser
types, domain names, and statistical data involving the use of the RB Service. Certain
non-personally identifiable information may be considered a part of your personally identifiable
information if it were combined with other identifiers (for example, combining your zip code with
your street address) in a way that enables you to be identified. But the same pieces of
information may be considered non-personally identifiable information when they are taken
alone or combined only with other non-personally identifiable information (for example, your
account preferences).
Why do we Need your Personal Data?
We do not sell any data, including your personal data. We will only collect and process your
personal data in accordance with applicable data protection and privacy laws. We need to
collect and process certain personal data in order to provide you with access to RB. This
consent provides us with the legal basis we require under applicable law to process your data.
You maintain the right to withdraw such consent at any time.
Information we collect automatically when you use the Services:
We collect information about you when you use our Services, such as browsing the pages of the
RB web application and taking certain actions within the Services, including:
Your use of the Services: We keep track of certain information about you when you visit and
interact with any of our Services. This information includes the features you use; the config
page, models, assets and other links you click on; the type, size and filenames of attachments
you upload to the Services; frequently used search terms; and how you interact with Users in
your organisation on the platform.
Device and Connection Information:
We collect information about your computer you use to access the Services.
This device information includes your connection type and settings when
you access, update, or use our Services. We also collect information through your device about
your operating system, browser type, IP address, URLs of referring/exit pages, device
identifiers, and crash data. We use your IP address and/or country preference in order to
approximate your location to provide you with a better Service experience. How much of this
information we collect depends on the type and settings of the device you use to access the
services.
Log files:
We collect non-personally identifiable information through our Internet log files, which
record data such as user IP addresses, browser types, domain names, and other anonymous
statistical data involving the use of the RB Service. This information may be used to analyse
trends, to administer the RB Service, to monitor the use of the RB Service, and to gather
general demographic information. We may link this information to personally identifiable
information for these and other purposes, such as personalising your experience on the RB
Service, and evaluating the RB Service in general.
Your Rights
Where will Data be Transferred?
Your data, including personal data that we collect from you, may be transferred to, stored at and
processed by us outside the country in which you reside, including, but not limited to Australia,
where data protection and privacy regulations may not offer the same level of protection as in
other parts of the world. We will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this policy. Your team’s project and simulation data will
never be transferred to third parties. The only data we share with third parties is for analytics,
error tracking, and marketing.
How Long will Data be Stored?
We will only retain your personal data as long as reasonably required for you to use the
Site/Application(s) and/or to provide you with the Services unless a longer retention period is
required or permitted by law (for example, for regulatory purposes).
Do we Collect Information from Children under 16 years of age?
We are committed to protecting the privacy of children. The RB Service is not designed for
or directed to children under the age of 16. We do not collect personally identifiable information
from any person we actually know is under the age of 16.
What do we do with the information we Collect?
In general, we use the information collected to provide you with a great overall experience using
the RB Service, to help us understand who uses the RB Service, for internal operations
such as operating and improving the RB Service, to contact you for customer service and
billing purposes, and to facilitate the delivery of our advertising in some cases.
We use your information to send you a welcome e-mail after you create an account, when you
are invited to RB, or when you sign up for a demo, webinar or to receive our newsletter. We
may also use your information to send other e-mail communication related to the RB website
and to give you the option to reactivate an inactive account. When required, we will always give
you the option to unsubscribe in any email we send you.
We may also use the information gathered to perform statistical analysis of user behaviour or to
evaluate and improve the RB Service. We may link some of this information to personally
identifiable information for internal purposes or to improve your experience with the RB
Service.
When do we Disclose Information to Third Parties?
Except as set forth in this Privacy Policy, the Cookie Policy, or as specifically authorised by you,
we will not disclose any information to third parties outside of RB.
Laws and Legal Rights
We may disclose your information (including personally identifiable information) if we believe in
good faith that we are required to do so in order to comply with an applicable statute, regulation,
rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal
process. We may disclose personally identifiable information in special circumstances when we
have reason to believe that disclosing this information is necessary to identify, contact, or bring
legal action against someone who may be violating our Terms of Service, to detect fraud, or to
protect the safety and/or security of our users, the RB Service or the general public. We are
subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
We also may be required to disclose an individual’s personal information in response to a lawful
request by public authorities, including to meet national security or law enforcement
requirements.
Outside Contractors
We may employ independent contractors, vendors and suppliers (collectively, “Outside
Contractors”) to provide specific services and products related to the RB Service, such as
hosting, credit card processing and fraud screening, and mailing list hosting for the RB
Service. In the course of providing products or services to us, these Outside Contractors may
have access to information collected through the RB Service, including your personally
identifiable information.
We require that these contractors agree to (1) protect the privacy of your
personally identifiable information consistent with this Privacy Policy (2) not use or disclose your
personally identifiable information for any purpose other than providing us with the products or
services for which we contracted or as required by law.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or
other transfer of all or substantially all of the assets of RB or any of its Corporate Affiliates
(as defined herein), or that portion of RB or any of its Corporate Affiliates to which the
Service relates, or in the event that we discontinue our business or file a petition or have filed
against us a petition in bankruptcy, reorganisation or similar proceeding, provided that the third
party agrees to adhere to the terms of this Privacy Policy.
Does this Privacy Policy apply when I link to other websites or services?
The RB Service may provide you with access to other websites and services. Please be
aware that we are not responsible for the privacy practices of any websites or services other
than the RB Service. We encourage you to read the privacy policies or statements of each
and every such website and service. This Privacy Policy applies solely to information collected
by us through the RB Service.
Is the information collected through the RB Service secure?
We take precautions to protect the security of your information. We have physical, electronic,
and managerial procedures to help safeguard, prevent unauthorised access, maintain data
security, and correctly use your information. However, neither people nor security systems are
foolproof, including encryption systems. In addition, people can commit intentional crimes, make
mistakes or fail to follow policies. If applicable law imposes any non-disclaimable duty to protect
your personally identifiable information, you agree that intentional misconduct will be the
standards used to measure our compliance with that duty.
What Choices do I have regarding the Collection, Disclosure and Distribution of
Personally Identifiable Information?
Except as otherwise described in this Privacy Policy we will only use personally identifiable
information for the purposes described above, or as otherwise disclosed at the time we request
such information from you. You must “opt in” and give us permission to use your personally
identifiable information for any other purpose. You may also change your preference and “opt
out” of receiving certain marketing communications from us by clicking the unsubscribe link
included at the bottom of all such communications, by visiting RB.com/remove, or by
contacting us via email.
Do Not Track
The term “Do Not Track” refers to an HTTP header offered by certain web browsers to request
that websites refrain from tracking the user. We take no action in response to Do Not Track
requests.
Can I update or correct my personally identifiable information?
The rights you have to request updates or corrections to the information RB collects depend
on your relationship with RB.
Customers have the right to request the restriction of certain uses and disclosures of personally
identifiable information as follows. You can contact us in order to (1) update or correct your
personally identifiable information, (2) change your preferences with respect to communications
and other information you receive from us, or (3) delete the personally identifiable information
maintained about you in our systems (subject to the following paragraph), up to and including by
deleting your team. Such updates, corrections, changes and deletions will have no effect on
other information that we maintain, or information that we have provided to third parties in
accordance with this Privacy Policy prior to such update, correction, change or deletion. To
protect your privacy and security, we may take reasonable steps (such as requesting a unique
password) to verify your identity before granting you profile access or making corrections. You
are responsible for maintaining the secrecy of your unique password and account information at
all times.
You should be aware that it is not technologically possible to remove each and every record of
the information you have provided to us from our system. The need to back up our systems to
protect information from inadvertent loss means that a copy is in a non-erasable form that will
be difficult or impossible for us to locate. Promptly after receiving your request, all personal
information stored in databases we actively use, and other readily searchable media will be
updated, corrected, changed or deleted, as appropriate, as soon as and to the extent
reasonably and technically practicable.
If you are an end user in a Workspace not owned by you and wish to update, delete, or receive
any information we have about you, you may do so by contacting the organisation who owns
your RB Workspace.
How will I know if there are any changes to this Privacy Policy?
We may revise this Privacy Policy from time to time. We will not make changes that result in
significant additional uses or disclosures of your personally identifiable information without
notifying you of such changes via email. We may also make non-significant changes to this
Privacy Policy that generally will not significantly affect our use of your personally identifiable
information, for which an email is not required. We encourage you to check this page
periodically for any changes. If any non-significant changes to this Privacy Policy are
unacceptable to you, you must immediately contact us and stop using the RB Service until
the issue is resolved. Your continued use of the RB Service following the posting of
non-significant changes to this Privacy Policy constitutes your acceptance of those changes.
Whom do I Contact if I have any Privacy Questions?
If you have any questions or comments about this Privacy Policy or feel that we are not abiding
by the terms of this Privacy Policy, please contact our Privacy Agent in any of the following
ways:
- By email: support@innovation-i.com.au
- By postal mail or courier: 4 / 342 Scarborough Rd, Osborn Park, WA 6017
Subject to the next paragraph, we ask that you not send or disclose to us any sensitive personal
data (e.g., social security numbers, information related to racial or ethnic origin, political
opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal
background or trade union membership) on or through the RB Services or otherwise.
If you send or disclose any sensitive personal data to us when you submit user-generated
content to the RB Services, you consent to our processing and use of such sensitive
personal data in accordance with this policy. If you do not consent to our processing and use of
such sensitive personal data, you must not submit such user generated content to our platform.
By using the RB Service, you signify your acceptance of this Privacy Policy. If you do not
agree to this Privacy Policy, you should not use the RB Service. Continued use of the RB
Service following the posting of changes to this Privacy Policy that do not significantly affect the
use or disclosure of your personally identifiable information will mean that you accept those
changes.